Refund and Return Policy
At Gold Suckers, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team.
2. Return Process
To return a product, please follow these steps:
- Contact our customer service to request a return authorization.
- Pack the product securely in its original packaging.
- Include a copy of your order confirmation and the reason for the return.
- Ship the package to the address provided by our customer service team.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Non-Returnable Items
Some items may be non-returnable, including:
- Products that have been used or opened
- Gift cards
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.